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Good evening! I'm sorry to hear about the issues getting your device activated. We can create a ticket with our Xfinity Mobile teams to get this resolved. To get started, please send us a private chat message with your full name and service address to Xfinity Support. To do so, click on the chat icon located at the top right of this forums page.However, my Xfinity Gateway does not show up in my Xfinity App - in fact, there is not even a "devices section" in my Xfinity app. There is no way for me to change essential settings (such as ssid/password update, port forwarding, firewall, etc) because they have been stripped from every other place that they could be accessed, including …Which restoring your gateway to factory settings then turn on Advanced Security from the Connect tab in both the Xfinity app and the xFi website. Simply click on the Advanced Security tile and follow the steps to enable Advanced Security. I no longer work for Comcast. 2 years ago.X1 Error Code: XRE-00250 - This device needs to be activated before we can continue.Follow the prompts on the activation portal to enter the relevant details, including your Xfinity Mobile account information and the ICCID of the new SIM card. This step ensures that the activation process is tailored to your specific account and device, facilitating a seamless transition to the new SIM card. 4. Insert the New SIM Card.I am sorry to hear this! As much as I would like to help you with mobile, I will need to direct you to the expert mobile team. They can be reached at 1-888-936-4968. They are available 24 hours/day, seven days/week. You can also reach out using this link https://comca.st/3QXAuce. Scroll down to the bottom of the support page and click "Ask ...Our Xfinity Web Remote allows X1 and Flex customers to control their experience using a web-based remote that works in a browser on any computer or mobile device. It can be integrated with and controlled by the assistive technologies customers with disabilities are already comfortable using, like eye tracking, voice control software, screen ...Hi, @redpopsicle Since this is a open forum, all i can say is this to protect your account and the privacy of your account. The Comcast UID/Email attached to your name on this forum comes back as not valid and or active anymore. You will need to create a new UID/Email or click forgot UID to see if one will come up connected to your …To activate your Xfinity box: Open the Xfinity app and sign in. If you don't have the app, download it from the App Store or Google Play store. Under "My Services," select "Xfinity TV.". Under "Your Activation," tap "Activate Now.". Follow the on-screen instructions.Xfinity's policy is below: If you need to unlock your phone so that you can switch out your SIM card, it's no problem. There are just a few requirements to be aware of: The phone must be an Xfinity Mobile device. The phone must not be reported lost, stolen, or involved with fraudulent activity. The phone must be paid in full prior to requesting ...You may be eligible to purchase phones, tablets and smartwatches on DPPs with Xfinity Mobile, based on your credit screening or your payment history as an Xfinity customer. If you qualify, you'll have a certain number of eligible lines with a total DPP dollar limit. E.g., You may be eligible to open up to three DPPs with a total limit of $2,000.If these steps still don’t activate your device, it may be due to some other issue. For assistance, please reach out to our Xfinity Mobile team directly by chatting with us at comca.st/3hxnpaZ or texting or calling (888) 936-4968. (Due to account security concerns, we’re unable to perform any device or account specific requests here.)Upgrade your owned modem. If you want to enjoy our faster internet speeds, such as Blast!, a DOCSIS 3.0 or above modem is required. You can rent one of our DOCSIS 3.0 Xfinity xFi Gateways, or you can buy an approved modem at a retail outlet near you. If you own your equipment, be sure to check My Device Info to find out if your equipment is ...XfinityFrom your account, select Devices. Select the phone you want to return. If your phone is within the return eligibility window, there will be an Exchange or Return button in this section. Select that button and follow the steps for completing a phone return. Drop off the box at a FedEx Office shipping center within seven days to ensure we ...Nov 9, 2022 ... In this video I show you step by step how to set up a Xfinity X1 Cable TV Box. I show what came with the Xfinity X1 TV Box including the ...Here's the detailed steps to direct message us: • Click "Sign In" if necessary. • Click the "Direct Message" icon (upper right corner of this page) • Click the "New message" (pencil and paper) icon. • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list.Xfinity Flex. Xfinity Flex is a 4K streaming device included with Xfinity Internet that extends the best features of X1 to customers who prefer only a broadband experience. It gives them one integrated guide to access all of their favorite streaming video and music apps, as well as a TV interface to manage their Xfinity WiFi, mobile, security ...If you are having trouble unlocking your device, please reach out to the Xfinity Mobile Team directly. You can contact our Xfinity Mobile support center via any of the following methods: • SMS Text Message: 1 (888) 936-4968. • Phone: 1 (888) 936-4968. • Xfinity Mobile Website.Click "Sign In" if necessary. • Click the "Direct messaging" icon near the top right of the page. • Click the "New message" (pencil and paper) icon. • Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line.However, at order review, it shows. "You will receive a $30 monthly multi-product discount for 24 months if you activate a new Xfinity Mobile line within 90 days of your order". Xfinity Mobile Discount Eligibility Included. Want to know for sure if my existing active mobile line already making me eligible to the $30 discount / month offer ...TV Adapter self installation overview video. Need help installing your new TV Adapter? Check out this informational video to learn what's included in your Getting Started kit, how to activate service, how to program your remote and more.We ordered a replacement phone, which arrived yesterday morning. I called Xfinity yesterday, and after long periods on hold was forwarded to the fraud department to get the old/lost phone released from fraud watch. I then was told the phone would be working within hours. Today, it is not working. The line still shows as "Suspended" on my account.To activate: Within the Watch app on your iPhone, select Set Up Cellular. Continue to Step 2. If you updated your Watch OS, you'll need to go to your Watch app and tap Cellular first. If using a QR code, select Scan QR code. Select While using the app and then scan the QR code below:ADMIN MOD. Xfinity app asking to activate modem, which is already activated. Advice. So, I installed the Xfinity app (both iOS and Android, behaves the same) in anticipation of a replacement modem that's on the way and the first thing that comes up after logging in is "Let's Activate your Modem." But my existing modem is already activated.Blue blinking light. WPS mode. Your gateway is trying to make a connection with another wireless device. Once connected, your new device should be up and running. All other color combinations. Connecting to Xfinity systems. Wait for about 15 minutes for this cycle to complete.Jun 1, 2022 · If you aren’t prompted, proceed to step 3. Once you're signed in, select the Account icon from the top-left corner of the Overview tab on the Xfinity app. Select Activate xFi Gateway or Modem under the Devices section. You'll be prompted to scan the modem sticker from the box or the modem itself. And you're all done! If you've activated but your iPhone's not working, confirm that you see Xfinity Mobile on the top left of the home screen. If you don't, follow these steps: Connect to a WiFi network. Go to Settings > General > Abou t. Wait for the Carrier Settings Update prompt to appear, then select Update. Get 24/7 help with any questions you have. Ask Xfinity.I have an iPhone 14 Pro with eSim and it is working fine with Xfinity Mobile. However, the issue is when I access my account either via the Xfinity Mobile App or the …To program your Xfinity remote, turn on your TV and press the Setup button until the remote's light changes from red to green. Then hit 9-9-1 on the remote and look for the light to flash green twice. Next, hit Channel-Up until the TV turns off, then hit Setup again. The remote is now programmed.Agent says their scripted lines. 8. You state your full name and agent asks you to verify some account information. 9. You tell the chat agent you need to activate your new modem and you give them the HFC MAC address. 10. at this point chat support should finish the activation and provisioning of your new modem.Open your phone’s Settings app and select Cellular. Select Add Cellular Plan. Select Enter Details Manually at the bottom of the screen. In the SM-DP+ Address field, enter gsmacct.vzw.otgeuicc.com. Leave the Activation Code and Confirmation Code fields blank. Select Next near the upper right corner of the screen and follow the on-screen ...Hi, @redpopsicle Since this is a open forum, all i can say is this to protect your account and the privacy of your account. The Comcast UID/Email attached to your name on this forum comes back as not valid and or active anymore. You will need to create a new UID/Email or click forgot UID to see if one will come up connected to your …If not, try calling 1-855-652-3446. That is their device activation line. If that doesn't work for you, you can call 1-800-comcast and tell a rep that you would like to have a new modem provisioned for service. Have the RF / CM / HFC MAC address and the serial number of it handy when you call.The online account and system can take some time to fully update the device details for some newly activated devices. In most cases, the online information is updated by the next bill cycle after making changes if not reflected right away.When attempting to activate through the app it gets stuck on the "Please hold tight we're looking for your device" screen and the Estimated Wait time never decreases. I bought the modem from the approved list. It is a Netgear CM 1200 so the modem should easily get the speeds I'm paying for. I assume the issue is somewhere in the failure for the ...Activate your modem or gateway. Launch the Xfinity app and sign in using your Xfinity ID and password. (You must be the Primary user or a Manager to access.) Once the internet connection has been found, you'll be prompted to Start Activation. If you aren't prompted to begin the activation process as soon as you sign in to the app, navigate ...Steps to Activate your Xfinity Modem. Step 1: On your smartphone, download and then launch the Xfinity app first and then you will need to sign in. Use your Xfinity ID and password. You will also need to be sure that you are a primary user or a manager to have access to activate the modem.For that: Unplug the power from your Internet Router and all the Cable equipment. Unplugging from the socket. Press and hold the " Power " button on your Internet Router and the Cable box for 30 seconds. Plug the power back in and wait for internet services to start. Plugging power back in. Check to see if the issue persists.Aug 17, 2023 · Under the Devices section, select Activate Xfinity Storm-Ready WiFi. Select the Get Started button. When the app requests access to Bluetooth, select OK . If you don't grant permission, another page will load with options to adjust Bluetooth setting or to set up manually. Note: Setup with Bluetooth is quicker. Open the Xfinity app and sign in with your Xfinity ID and pasI picked up my Xfinity modem yesterday and am also having thi Features. Each Getting Started kit contains the following: "Fold-over" cover with overview instructions. A QR code you can scan with your mobile device, which will take you to a video with installation instructions. Environmentally-friendly materials. Simple instructions in a Quick Start guide. For PDFs of the documentation, see the Setup ...But there are a couple of requirements we want you to know before ordering your Getting Started Kit. You must be a current Comcast customer, or your address must have had Comcast service in the past. All of the outlets in your home must be located where you need the service (both cable and electrical outlets) - Getting Started Kits do not allow ... On xfinity.com; From the Help Menu; Using the Power Yes! The Xfinity Flex streaming TV Box supports 4K UHD streaming and provides access to 4K titles and content. 4K UHD content can be found using Prime Video, YouTube, Netflix, Disney+ and Xfinity On Demand currently, and more content will be added in the future. You'll need to have a 4K-compatible TV and, in some cases (like Netflix), a 4K ... Activate your modem or gateway. Launch the Xfinity app and...